Delivery Policy

Last Updated: 23 May 2026

Thank you for shopping with Kitworld. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.


1. Delivery Areas

Kitworld currently delivers within the Maldives.

Delivery availability may vary depending on island location and courier service coverage.

For special delivery requests or international shipping inquiries, customers may contact us directly before placing an order.


2. Order Processing

Orders are typically processed after:

  • Payment confirmation is received
  • Required order details are verified

Processing times may vary depending on:

  • Product availability
  • Order volume
  • Public holidays or weekends

Customers will be contacted if there are significant delays with their order.


3. Delivery Timeframes

Estimated delivery times may vary depending on location and courier operations.

Estimated Delivery Times

  • Greater Malé Region: Usually within 1–3 business days
  • Islands outside Greater Malé Region: Delivery times may vary based on cargo and ferry schedules

Please note that delivery estimates are not guaranteed.


4. Free Delivery Within Greater Malé Region

Kitworld offers free delivery within the Greater Malé Region, including:

  • Malé
  • Hulhumalé
  • Ferry and speedboat terminals within the Greater Malé Region for island transfers

Customers arranging delivery to ferry or speedboat terminals are responsible for coordinating collection from the receiving party or transport provider.


5. Delivery Charges Outside Greater Malé Region

Delivery charges for islands outside the Greater Malé Region may vary depending on:

  • Destination island
  • Cargo or courier charges
  • Package size and weight

Applicable charges will be communicated before confirming the order.


6. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations.

Customers requesting COD are advised to:

  • Prepare the exact payment amount where possible
  • Inform us in advance if change is required

Kitworld reserves the right to refuse COD service for certain orders or locations.


7. Failed Deliveries

Customers are responsible for providing accurate:

  • Delivery address
  • Contact number
  • Recipient information

Orders may be delayed or returned if:

  • Incorrect information is provided
  • The recipient is unreachable
  • Delivery attempts repeatedly fail

Additional delivery charges may apply for re-delivery.


8. Delays Beyond Our Control

Kitworld is not responsible for delays caused by:

  • Weather conditions
  • Ferry/cargo disruptions
  • Public holidays
  • Courier service interruptions
  • Events beyond our reasonable control

We will make reasonable efforts to keep customers informed of major delays.


9. Damaged or Missing Orders

If an order arrives damaged or incomplete, customers must notify us within 48 hours of receiving the package.

Please provide:

  • Order details
  • Photos/videos of the package and items received

Failure to report issues within a reasonable timeframe may affect eligibility for assistance.


10. Contact Us

For delivery-related inquiries, please contact:

Website:  kitworldmv.com
Instagram:  @kitworld.mv